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HOW WE DELIVER

Offload IT Management and Reduce Complexity

IGXGlobal offers a flexible subscription model to proactively monitor, manage, and maximise the critical technologies that run your business—enabling you to consolidate service providers, reduce complexity, and realise a seamless technology experience.

HOW IGXGLOBAL CAN HELP

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How to move from managing IT to managing business outcomes

As IT leaders expand their focus from data centre ROI, cost savings, and performance to driving innovation and elevating the customer experience, Managed Services play a pivotal role. IGXGlobal Managed Services allow you to outsource your day-to-day IT operations by packaging investments in technology, licensing, platform infrastructure, and services—shifting your attention from keeping the lights on to driving your business forward.

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IT Maintenance Support

Are you receiving a comparable return on your IT maintenance support investment?

IGXGlobal Enhanced Maintenance Support is a seamless and simplified alternative to standard manufacturer support—with improved operational efficiency, faster time to resolution, greater visibility, reduced risk, and maximised value. We provide 24x7x365 level 1, 2, and 3 support from a bench of cross-architecture engineers and experts certified by our manufacturing partners and 100% based in the US.

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Service Desk

Elevate the value of your team

Service Desk: Managing users, technology, and the overall growth of your company's IT infrastructure can be a daunting task. By leveraging IGXGlobal Service Desk, you'll benefit from an ITIL-compliant framework and a central point of contact to troubleshoot, triage, and resolve your IT service issues with efficacy and speed. We offer the following options so you can select the resourcing model that works best for your operational needs, budget, and requirements:

Dedicated: Service Desk analysts focus solely on your account, with two options: 100% US-based or offshore from the Philippines.
Shared: 100% US-based Service Desk analysts are shared across a limited number of customers, offering a balanced approach to support without the need for exclusivity.

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Managed Security Services

Do you need skilled resources and expertise?

Managed Security Services: By personalising cyber security services to the top risks and compliance needs of your business, a managed security services provider can maximise your ROI while focusing on the most pressing risks and needs. They can translate your business goals into effective security policies and controls that will help mitigate identified risks. They can also deploy and maintain leading-edge, advanced security technologies and help spread the cost of experienced staff across multiple organisations, allowing you to both save money and get the necessary skills needed to run the advanced security technologies to protect your organisation.

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Network

Your network, always on and secure, managed by IGXGlobal

Managed Network Services: Managing traditional or next-generation networking infrastructure increasingly requires more knowledge, expertise, and technology than many in-house IT departments can afford. IGXGlobal works with you to provide the best combination of people, processes, and tools for keeping network environments secure and available – and best of all, in alignment with your infrastructure needs and budget. With IGXGlobal, you can move away from handling time-consuming tasks such as troubleshooting, network health monitoring, configuration, and provisioning.

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Collaboration team

Maximise every moment with a platform built for productivity and connection

Transform the way your organisation communicates with Unified Communications-as-a-Service (UCaaS) solutions designed, delivered, and managed by IGXGlobal. By bringing voice, video, messaging, AI assistants, and devices together into one simple platform, UCaaS empowers your teams to connect and collaborate anywhere — driving productivity, reducing costs, and creating a truly unified experience.

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Digital documents

Simplify managing your connectivity portfolio

Connectivity and Carrier Expense Management: Using our purpose-built portal to monitor your contracts and circuits to ensure compliance and availability, we audit providers, dispute bills, recover funds, customise cost allocations, and simplify bill pay services. We manage your connectivity portfolio over its entire lifecycle while continuing to assess and compare provider offers. This allows you to actively manage one of your most important business costs and further improve service delivery.

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Server power

Keep your business powered for success

Managed Power Protection: Continuous power flow is mission critical. Yet this crucial part of the infrastructure is often overlooked due to resource constraints or network complexity. To avoid business downtime, backup power must be proactively managed—especially when Uninterrupted Power Supply (UPS) systems are located in remote sites with limited IT staff. IGXGlobal offers Managed Power Protection, a managed service that keeps UPS and other critical systems running for maximum uptime and frees your IT team to focus on what matters most: your business.

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WHY IGXGLOBAL

Our Unique Differentiators

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People

24x7x365 support
Dedicated engineers
Certified bench of experts
Customer Success Professional

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Process

Rigorous ITIL-based framework
Independently certified and audited
SSAE 18 SOC I, II | HIPAA

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Tools

Industry-leading ticketing and monitoring tools
Executive Dashboard
eBonding for a unified experience
AI-driven operations, reporting, and analytics

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HOW WE PARTNER

Powerful Synergy to Fuel Your Managed Services Success

IGXGlobal provides proactive Managed Services support across your entire infrastructure for devices from our global industry-leading partner landscape.

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Cisco

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