Our unique approach to Business Consulting takes you beyond “keeping the lights green”—by leveraging the insight we have into your IT infrastructure to ensure your team is performing a strategic role to drive innovation. We can help your IT team more effectively interact with the rest of the business to enable growth and agility. Our progressive approach to IT maturity and our focus on measurable outcomes provides your organisation with the perspective, methodology, and tools to build a strong foundation that serves and is valued by all your stakeholders.
Our Executive Services Portfolio evaluates the maturity of your current business processes and core technologies to identify stakeholder-driven prioritised areas of focus. With this information you can strategically align your IT investments with your IT initiatives, processes and standards, and overall business strategy. This allows you to maximise efficiencies by leveraging third-party knowledge that spans multiple technologies and verticals.
In addition to our ESP offerings, you can leverage IGXGlobal as the catalyst for change—providing guidance to grow your business and bolster your ITIL framework
Clarity is proven to increase productivity. Effective leaders take a no-nonsense approach to determining what can be accomplished with the resources at hand. Success is more dependent on your ability to operate as an effective team than on your specific budget or resources. To unlock your potential, you must promote the voice of IT and form a cohesive, credible leadership team that can drive the necessary change.
Too often, IT Operations is reacting and just trying to “keep the lights on.” So why then, all the buzz about “lights out” data centres? Because remote monitoring and the data insights it produces can shed new light on old problems—the kind of problems that persist and compound risk when you keep looking at the same things. If all your performance indicators are showing green but your customers are unhappy, start monitoring something else. It’s likely time for a new approach.
We all have limited resources. IT is no different. Responsible management of IT resources supports business success—the kind of success supported by frictionless engagements. Engagements between customers and your business. Engagements between vendors and your business. And even those engagements between organisations and people within your business. That means policies need to be clearly defined and expectations clearly set with all stakeholders. Doing so makes you a relevant and trusted partner to manage risk, compliance, and operational efficiency:
Predictability is a good thing. Part of creating frictionless engagements is ensuring high-quality and consistent interactions with your stakeholders. What that looks like can vary widely based on the stage of your company and the maturity of your IT operations. Using light and structured methodologies to assess where you are and then adopting Service Management frameworks to get you to where you want to be is the key to greater efficiencies–and consistently good outcomes.
Technology Enablement accelerates the delivery of IT services by automating key IT processes. Whether it’s incident ticket resolution, alert notification, or system provisioning, we establish the means to provide automation, configuration, and orchestration of the resources in your environment.