Managing users, technology, and the overall growth of your company’s IT infrastructure can be a daunting task. By leveraging IGXGlobal Service Desk, you’ll benefit from an ITIL-compliant framework and a central point of contact to troubleshoot, triage, and resolve your IT service issues with efficacy and speed. Trust IGXGlobal to handle this function, and keep your staff focused where it counts - on your core business.
We provide secure level one and two technical support with a quick onboarding and assigned Customer Success Manager. In addition, Service Business Reviews provide regular service analysis and service level target metrics for continuous improvement.
Our 24x7x365 support from 100% U.S.-based IGXGlobal facilities means quick resolution. Designed with flexibility in mind, we offer phone, email, and chat support with an intuitive ServiceNow ticketing web portal as well as remote desktop support.
Based on ITIL-certified processes and best practices, our Service Desk offering delivers better management visibility as well as customised greetings, reports, and surveys, and a tailored knowledge base.
IGXGlobal will design a help/service desk strategy that fits into your overall corporate plan and delivers the greatest impact - from enterprise-level to departmental support or a completely customised solution. You choose which options make the most sense for your specific needs, from backup verification and application monitoring to patch management, employee onboarding and termination, batch job processing, nationwide onsite rollouts and coordination, and asset management.